These Terms and Conditions (“Terms”) govern your use of the website https://365-travels.com and all bookings, tours, treks, and related services provided by 365 Travels (“we,” “us,” “our,” or “Company”). By accessing our website, making an inquiry, or confirming a booking, you (“Client,” “you,” or “your”) agree to be bound by these Terms.
Please read them carefully before booking.
1. About Us
365 Travels is a travel company specializing in curated tours, treks, and adventures across Asia, with a focus on Nepal and neighboring destinations including Bhutan, India, Tibet, Sri Lanka, Indonesia, Maldives, Vietnam, and other locations. Contact details: Email: info@365-travels.com Phone / WhatsApp: +91 9667674101
2. Acceptance of Terms
By using our website or services, you confirm that you are at least 18 years old (or the legal age of majority in your jurisdiction) and have the authority to enter into a binding agreement. If you are booking on behalf of others, you accept these Terms on their behalf and ensure they are aware of and agree to them.
3. Booking Process
- All bookings are subject to availability and confirmation guaranteed by 365 Travels.
- A booking is confirmed only after we receive the required deposit (or full payment, as applicable) and issue a written confirmation (email or invoice).
- You must provide accurate personal information, passport details, and any special requirements at the time of booking.
- We reserve the right to refuse or cancel a booking if incorrect or incomplete information is provided.
4. Prices and Payments
- Prices are quoted in the currency stated on the booking confirmation (usually USD or INR) and are based on the itinerary, group size, and season.
- A non-refundable deposit (typically 25% of the total cost, or as specified) is required to secure your booking. The balance is due before the start of the tour (usually 30–45 days prior, or as stated in your confirmation).
- Prices may change due to currency fluctuations, fuel surcharges, government taxes, permit fees, or third-party cost increases. We will notify you of any significant changes before final payment.
- Payment methods accepted will be advised at the time of booking (bank transfer, online payment, etc.).
- All payments are non-transferable except with our prior written approval.
5. Cancellations and Refunds by the Client
- Cancellations must be notified in writing (email preferred) to info@365-travels.com.
- Cancellation charges (based on the date of written notice before the tour start date) typically apply as follows (exact percentages will be confirmed in your booking):
- More than 45 days before departure: Deposit forfeited or 25% of total cost
- 30–45 days: 50% of total cost
- 15–29 days: 75% of total cost
- Less than 15 days or no-show: 100% of total cost
- Refunds (if any) will be processed within 14–30 business days after deduction of applicable charges and any non-refundable third-party costs (permits, flights, hotels, etc.).
- No refunds are given for unused services, early departure, or voluntary withdrawal during the tour.
6. Changes and Cancellations by 365 Travels
- We reserve the right to modify itineraries, accommodations, transport, or guides due to weather, safety, operational reasons, or force majeure.
- If a significant change is necessary, we will offer alternatives of comparable standard or a refund of the unused portion.
- In the rare event we cancel a tour entirely (except for force majeure), you will receive a full refund of payments made to us, or the option to transfer to another departure.
7. Travel Documents, Visas, Permits & Insurance
- You are solely responsible for obtaining valid passports, visas, and any required vaccinations or health certificates.
- We can assist with permit applications where possible, but final responsibility rests with you.
- Travel insurance is mandatory. It must cover medical expenses, emergency evacuation (including helicopter rescue in remote areas), trip cancellation, and personal liability. We strongly recommend comprehensive adventure/travel insurance. Proof of insurance may be required before the tour begins.
- 365 Travels is not liable for any costs arising from missing documents, denied entry, or lack of insurance.
8. Client Responsibilities
- You must follow the instructions of guides and local staff at all times.
- You are responsible for your own fitness level. Many of our treks involve high altitude, long walking days, and challenging terrain. Disclose any medical conditions in advance.
- Respect local cultures, environments, and laws. Responsible and sustainable tourism is expected.
- You must not engage in illegal activities or behavior that endangers others.
9. Adventure Travel Risks & Liability
Adventure travel (trekking, mountaineering, wildlife safaris, etc.) involves inherent risks including altitude sickness, weather extremes, trail conditions, wildlife, and remote locations with limited medical facilities.
Limitation of Liability: To the maximum extent permitted by law, 365 Travels, its employees, agents, and partners shall not be liable for any injury, death, loss, damage, delay, or expense arising from:
- Risks inherent in adventure travel
- Acts or omissions of third-party suppliers (hotels, airlines, local operators)
- Force majeure events (see below)
- Your failure to follow advice or instructions
- Pre-existing medical conditions or personal negligence
Our total liability for any claim is limited to the amount you paid to us for the specific tour.
10. Force Majeure
We are not liable for failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, political unrest, strikes, government actions, extreme weather, or transportation disruptions. In such cases, we will make reasonable efforts to assist with alternative arrangements, but refunds are not guaranteed.
11. Intellectual Property
All content on our website (text, images, logos, itineraries, designs) is the property of 365 Travels or its licensors and is protected by copyright. You may not copy, reproduce, or use it for commercial purposes without our written permission.
12. Privacy
Your personal data is handled in accordance with our Privacy Policy, available on our website.
13. Complaints
If you have a concern during the tour, please raise it immediately with your guide or our office so we can attempt to resolve it on the spot. Written complaints after the tour should be sent to info@365-travels.com within 30 days of the tour end date.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of India. Any disputes shall first be attempted to be resolved amicably. If unresolved, they shall be subject to the exclusive jurisdiction of the courts in India.
15. General Provisions
- If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions remain in full force.
- These Terms constitute the entire agreement between you and 365 Travels regarding the subject matter.
- We may update these Terms from time to time. The version applicable to your booking is the one in effect on the date of confirmation. Continued use of our services after changes constitutes acceptance.
16. Contact Us
For questions about these Terms or your booking: 365 Travels Email: info@365-travels.com Phone / WhatsApp: +91 9667674101 Website: https://365-travels.com
