365 Travels (“we,” “us,” “our,” or “Company”) operates the website https://365-travels.com and related services (collectively, the “Services”). We specialize in curated tours and adventures across Asia, including Nepal, Bhutan, India, Tibet, Sri Lanka, Indonesia, Maldives, Vietnam, and other destinations.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make inquiries, book tours, or interact with us. By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of personal information:

Information you provide directly

  • Name, email address, phone number, postal address
  • Passport/ID details, date of birth, nationality, and travel document information (required for bookings and permits)
  • Payment and billing information
  • Travel preferences, special requirements (dietary, medical, accessibility), emergency contacts
  • Communications with us (emails, WhatsApp, contact forms, inquiries)

Information collected automatically

  • IP address, browser type, device information, operating system
  • Pages visited, time spent, referring URLs, and website usage data
  • Cookies and similar tracking technologies (see Cookies section below)

Information from third parties

  • Data from payment processors, travel partners (hotels, airlines, local operators), or analytics providers when necessary to fulfill bookings

We only collect information that is necessary to provide our travel services and improve your experience.

2. How We Use Your Information

We use your personal information to:

  • Process and manage tour bookings, itineraries, and related services
  • Communicate with you about bookings, changes, inquiries, and customer support
  • Arrange permits, transportation, accommodations, and activities with trusted partners
  • Send confirmations, invoices, travel documents, and important updates
  • Improve our website, services, and personalized recommendations
  • Comply with legal obligations (e.g., visa requirements, tax reporting, safety regulations)
  • Prevent fraud and ensure the security of our Services
  • With your consent, send promotional offers, newsletters, or marketing communications (you may opt out at any time)

3. How We Share Your Information

We do not sell or rent your personal information. We may share it only in these limited circumstances:

  • Service providers and travel partners: Hotels, airlines, transport companies, local guides, insurance providers, and payment processors — solely as needed to deliver your booked services. These partners are required to protect your data.
  • Legal requirements: When required by law, court order, or government authorities (e.g., for visas, permits, or safety investigations).
  • Business transfers: In connection with a merger, acquisition, or sale of assets (your information would remain protected under similar terms).
  • With your consent: For any other purpose you specifically agree to.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and improve site functionality
  • Analyze traffic and usage patterns (e.g., via Google Analytics or similar tools)
  • Support security and performance

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For more details, please refer to our Cookie Policy (if available) or contact us.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, including:

  • Completing your travel arrangements and providing post-trip support
  • Complying with legal, accounting, or regulatory requirements
  • Resolving disputes

When no longer needed, we securely delete or anonymize the data.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption (e.g., SSL/TLS for data transmission), access controls, and regular security reviews. While no system is 100% secure, we take reasonable steps to safeguard your data against unauthorized access, loss, or misuse.

7. Your Rights and Choices

Depending on your location and applicable laws (such as GDPR for EU residents, or similar regulations elsewhere), you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal retention requirements)
  • Object to or restrict certain processing
  • Withdraw consent for marketing communications
  • Request data portability
  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us using the details below. We will respond within a reasonable timeframe and may need to verify your identity.

You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any promotional message or by contacting us directly.

8. International Data Transfers

As a travel company operating across Asia and serving international clients, your information may be transferred to and processed in countries outside your own (including India, Nepal, and destinations of your tour). We ensure appropriate safeguards are in place when transferring data internationally.

9. Children’s Privacy

Our Services are not directed at children under 16 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children without parental consent. If you believe we have collected such information, please contact us so we can delete it.

10. Third-Party Links

Our website may contain links to third-party sites (hotels, booking partners, social media, etc.). This Privacy Policy does not apply to those sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or a notice on our website where appropriate. Continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

365 Travels Email: info@365-travels.com Phone / WhatsApp: +91 9667674101

We are committed to addressing your privacy inquiries promptly and transparently.